Frequently asked questions
Your personal Hotelcard
- What is Hotelcard?
- How can I benefit from Hotelcard?
- Will the Hotelcard subscription renew automatically?
- How can I activate the Hotelcard I received as a gift?
- Can my family members also benefit from the Hotelcard?
- I have lost my Hotelcard. What can I do?
- Can the Hotelcard be loaded onto the SwissPass?
- Is the digital hotelcard a sufficient proof of a valid membership?
- Do I have a revocation right?
- How can I cancel my Hotelcard?
Order your Hotelcard
- How and where can I buy the Hotelcard?
- How much does the Hotelcard cost?
- How can I pay for my Hotelcard?
- How do I redeem my Hotelcard voucher?
- How can I benefit from the discount of a promotion?
- What is the delivery time for my Hotelcard?
- Can I pay for the Hotelcard with WIR?
- Can I pay for the Hotelcard by invoice?
- What benefits do I have if I am a Swiss Bankers Travel Card holder?
Hotelcard as a gift
- What will the gift recipient get if I choose Hotelcard as a gift?
- Does the Hotelcard gift subscription renew automatically?
- As of when is the Hotelcard and the Hotel Voucher valid and until when?
- Can the Hotel Voucher still be used after the expiration of the Hotelcard?
- Can the Hotel Voucher also be used to make several (partial) payments?
- Which services can be paid with the Hotel Voucher?
- Where is the Hotelcard gift sent to and how long does the delivery take?
Hotel bookings
- How can I book a hotel?
- Do I need 2 Hotelcards for a double room?
- Do I pay per room or per person?
- What is the easiest/best way to find the right hotel?
- Is there an obligation to use the hotel's catering facilities?
- How can I make Hotelcard-bookings with children?
- I would like to order a Hotelcard and be able to use it right away. Is that possible?
- Is breakfast included in the room rate?
- How many consecutive nights can I stay at a hotel using the Hotelcard?
- Can I book two hotel rooms with a Hotelcard?
- Can I also book a single room with the Hotelcard?
- Can I book my room with the Hotelcard-discount when I arrive at the hotel?
- How can I cancel a booking?
- How long does it take to get a response to my booking request?
- My favourite hotel is not a Hotelcard partner hotel. What can I do?
- Can the hotel ask for my credit card details as security?
- Do I have to pay a tax at the hotel?
- You didn`t receive an answer after your booking request or did other problems arise during / after the booking?