Frequently asked questions
Your personal HotelCard
- What is HotelCard?
- How can I benefit from HotelCard?
- Will the HotelCard subscription renew automatically?
- How can I activate the HotelCard I received as a gift?
- Can my family members also benefit from the HotelCard?
- I have lost my HotelCard. What can I do?
- Is the digital HotelCard a sufficient proof of a valid membership?
- Do I have a revocation right?
- How can I cancel my HotelCard?
Order your HotelCard
- How and where can I buy the HotelCard?
- How much does the HotelCard cost?
- How can I pay for my HotelCard?
- How do I redeem my HotelCard voucher?
- How can I benefit from the discount of a promotion?
- What is the delivery time for my HotelCard?
- Can I pay for the HotelCard with WIR?
- Can I pay for the HotelCard by invoice?
- What benefits do I have if I am a Swiss Bankers Travel Card holder?
HotelCard as a gift
- What will the gift recipient get if I choose HotelCard as a gift?
- Does the HotelCard gift subscription renew automatically?
- As of when is the HotelCard and the Hotel Voucher valid and until when?
- Can the Hotel Voucher still be used after the expiration of the HotelCard?
- Can the Hotel Voucher also be used to make several (partial) payments?
- Which services can be paid with the Hotel Voucher?
- Where is the HotelCard gift sent to and how long does the delivery take?
Hotel bookings
- How can I book a hotel?
- Do I need 2 HotelCards for a double room?
- Do I pay per room or per person?
- What is the easiest/best way to find the right hotel?
- Is there an obligation to use the hotel's catering facilities?
- How can I make HotelCard-bookings with children?
- I would like to order a HotelCard and be able to use it right away. Is that possible?
- Is breakfast included in the room rate?
- How many consecutive nights can I stay at a hotel using the HotelCard?
- Can I book two hotel rooms with a HotelCard?
- Can I also book a single room with the HotelCard?
- Can I book my room with the HotelCard-discount when I arrive at the hotel?
- How can I cancel a booking?
- How long does it take to get a response to my booking request?
- My favourite hotel is not a HotelCard partner hotel. What can I do?
- Can the hotel ask for my credit card details as security?
- Do I have to pay a tax at the hotel?
- You didn`t receive an answer after your booking request or did other problems arise during / after the booking?
- How can I redeem my HotelCard hotel voucher? Is it accepted by all partner hotels?