Frequently asked questions
HotelCard General Information
- What is HotelCard?
- How can I use the HotelCard?
- How does HotelCard work?
- What are the advantages of HotelCard?
- Is HotelCard worth it even for just one or two nights a year?
- Is HotelCard worthwhile for hotels?
- Can I recommend HotelCard?
- Is HotelCard automatically renewed?
- How can I cancel my HotelCard?
- Can I revoke my HotelCard order?
- Can family members use my HotelCard?
- I'm traveling with my family. How can I book two rooms at once?
- How does HotelCard differ from Booking.com, Airbnb, or other platforms?
- Are there hidden costs when using the HotelCard?
Costs & Membership
- How can I order the HotelCard?
- How much does the HotelCard cost?
- How can I pay for my HotelCard?
- Is one HotelCard sufficient per room, or do I need a separate HotelCard for each person?
- Can I book a hotel directly after purchase?
- What is the difference between a digital and physical HotelCard?
- How long does delivery take?
- How can I benefit from a promo offer?
- How to redeem a HotelCard Voucher ?
Hotel Bookings
- How do I find the right hotel?
- How do I book a hotel with HotelCard?
- How many nights can I stay consecutively?
- How can I cancel a booking?
- How do I change a booking?
- How do I pay for my stay?
- Is breakfast and dinner included in the room rate?
- Does HotelCard also offer short-term or last-minute deals?
- How do I identify the member price compared to the regular price?
- What happens if a hotel is fully booked – do the discounts still apply in this case?
- What does "Hotel Garni" mean?
- Do hotel prices apply per room or per person?
- How do I book a room with children?
- Can I book a single room?
- Which hotel categories are represented at HotelCard?
- Are there HotelCard offers in Austria, Germany, France, and Italy too?
Travel Planning & Inspiration
- Where can I find travel inspiration and hotel tips with HotelCard?
- Where can I find the best hotel deals in Switzerland?
- Which regions in Switzerland are particularly suitable for HotelCard trips?
- Which hotels are located directly on the water?
- Do you offer hotels with a wellness or spa area?
- Which hotels are particularly suitable for hiking holidays?
- Are there hotels suitable for business trips?
- Can I book hotels with a pool?
- Can I bring my dog?
- Which hotels are suitable for a city trip?
- Are there also luxury hotels at HotelCard?