The cancellation period is 14 days before the expiration of the HotelCard. You can therefore cancel independently in your profile up to 14 days before the expiration date. To do so, log in to our portal with your user data and then select the "HotelCard" section in your profile. On this page you will find the link "Cancel membership", which will lead you directly to the cancellation form. Please note that your cancellation will only become effective after HotelCard AG has sent a confirmation of cancellation to your e-mail address.
We will remind you by e-mail in time about the upcoming renewal. This gives you enough time to cancel your HotelCard by the specified date if you no longer wish to benefit from the advantages of your subscription.
For any other question, you can refer to our general business terms and conditions.