Frequently asked questions
Your personal HotelCard
- What is HotelCard?
- How can I benefit from HotelCard?
- Will the HotelCard subscription renew automatically?
- How can I activate the HotelCard I received as a gift?
- Can my family members also benefit from the HotelCard?
- I have lost my HotelCard. What can I do?
- Is the digital HotelCard a sufficient proof of a valid membership?
- Do I have a revocation right?
- How can I cancel my HotelCard?
- Can I recommend HotelCard?
HotelCard as a gift
- What does "HotelCard as a gift" include?
- Does the HotelCard gift subscription renew automatically?
- What is the HotelCard validity?
- How can I get a hotel voucher?
- Can the Hotel Voucher still be used after the expiration of the HotelCard?
- Can the Hotel Voucher also be used to make several (partial) payments?
- Which services can be paid with the Hotel Voucher?
- Where is the HotelCard gift sent to and how long does the delivery take?
Hotel bookings
- How can I book a hotel?
- Do I need 2 HotelCards for a double room?
- Do I pay per room or per person?
- What is the easiest/best way to find the right hotel?
- Is there an obligation to use the hotel's catering facilities?
- How can I make HotelCard-bookings with children?
- I would like to order a HotelCard and be able to use it right away. Is that possible?
- Is breakfast included in the room rate?
- How many consecutive nights can I stay at a hotel using the HotelCard?
- Can I book two hotel rooms with a HotelCard?
- Can I book a single room with the HotelCard?
- Can I book my room with the HotelCard-discount when I arrive at the hotel?
- How can I cancel a booking?
- How long does it take to get a response to my booking request?
- My favourite hotel is not a HotelCard partner hotel. What can I do?
- Can the hotel ask for my credit card details as security?
- Do I have to pay a tax at the hotel?
- You didn`t receive an answer after your booking request or did other problems arise during / after the booking?
- How can I redeem my HotelCard hotel voucher? Is it accepted by all partner hotels?